IVR or Interactive voice response is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

How to create an IVR:

  1. Office / Light industrial
    1. Welcome to BUSINESSNAME. Please listen carefully as our options have changed. If you know the extension of the person you are trying to reach, you may dial it at any time. Press 1 for sales, press 2 for customer service, press 3 for administration, press 4 for Press inquiries, press 5 for office directions,press # to access the company directory, or press 0 for the operator.
  2. Hospitality
    1. Welcome to HOTELNAME. Please listen carefully as our options have changed. If you know the room # of the guest you are trying to reach, you may dial it at any time. Press 1 for reservations, press 2 for the front desk, press 3 for event sales, press 4 for hotel administration, press 5 for hotel directions, press # to access the hotel directory, or press 0 for the operator.
  3. Engineering/Product Company with Direct Sales and Support
    1. Welcome to BUSINESSNAME. Please listen carefully as our options have changed. If you know the extension of the person you are trying to reach, you may dial it at any time. Press 1 for sales, press 2 for customer service, press 3 for technical support, press 4 for administration, press 5 for Press inquiries, press 6 for office directions, press # to access the company directory, or press 0 for the operator.
  4. Retail
    1. Welcome to BUSINESSNAME. Please listen carefully as our options have changed. If you know the extension of the person you are trying to reach, you may dial it at any time. Press 1 for sales, press 2 for customer service, press 3 for store hours, locations, and directions, press 4 for administration, press 5 for Press inquiries, press # to access the company directory, or press 0 for the operator.